Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment. Visit the Customer Support page to find information on how to contact customer support. To cancel your purchase with a Quest Customer Support representative Refunds will be processed within 14 business days of purchase expiration. In that event, you will be automatically refunded your purchase price minus the non-refundable cancellation fee of $45, and applicable taxes, in accordance with state law. After activating your kit, if your sample does not arrive at a Quest Diagnostics laboratory within 14 business days of your kit activation, your purchase will expire.In some states, applicable taxes are non-refundable as well. In the office for an appointment, and attempting to speak to a live person on phone number. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. Those numbers dont help at all Quest people Why is it impossible to reach an actual person Extremely frustrating Helpful 6 Not Helpful. If you would like to renew your existing license, please contact Renewals. If you would like to purchase additional licenses or for pricing information, please contact your Sales Rep. After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund. If you are experiencing technical issues with your product create a technical request.For home collection kits with lab processing and resulting: These home collection kits cannot be canceled and are nonrefundable. You will receive an email confirming your refund is being processed.įor home collection kits which can be used and resulted at home. Please say billing at the automated prompt. Your refund will be processed within 7-14 business days. If you have questions or would like information on our financial assistance program, please contact our Billing Office at 1.866.MYQUEST (1.866.697.8378). In some states, applicable taxes are nonrefundable as well. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. The newsletter designed for anyone who wants to improve oral health for themselves, their families, customers or communities. You have 60 days to cancel your purchase prior to sample collection at one of the Quest Diagnostics Patient Service Centers.
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